Welcome to PC Mart! Our warranty and repair policy takes effect as soon as you receive your product. We are committed to delivering exceptional value by ensuring your satisfaction with our offerings, including coverage for design flaws, materials, and workmanship.

Warranty Information

Upon purchasing a product, you’ll find detailed warranty information available in your account. All orders are eligible for our repair services. For specifics, please refer to our Repair Policy.

• Return Policy: Enjoy a 15-day return window.
• Technical Warranty: We provide a 1-year technical warranty on all products, applicable only if the item is in the UAE or can be returned to the UAE during the warranty period. Unfortunately, warranty services are not available for products outside the UAE. Our dedicated team will promptly assist you if you encounter any issues.

Delivery Charges and Data Backup

We offer free pickup for laptops located within the UAE. If your product is under warranty, PC Mart will cover all delivery charges associated with repairs. To ensure your data remains safe, we highly recommend backing up all information before sending in your device. Please note that during our repair procedures, we will format all data and conduct thorough scans as a precaution.

Repair Process

Our standard repair procedure typically takes one to two business days, not including pickup and delivery time. If your product is under warranty, you won’t incur any repair costs, and the warranty period will be extended. Our technical warranty covers repairs, replacements, and software support for your peace of mind. Remember, all products come with a one-year tech warranty, and you have 15 days to initiate returns.

Warranty Voiding Conditions

Please be aware that your warranty may be voided under the following circumstances:

• Customer misuse resulting in defects or damage
• Liquid spills on the product
• Unauthorized repairs
• Breaking the warranty seal
• Use of the product for cryptocurrency mining

To ensure your warranty claims are processed smoothly, please provide accurate information. Inaccuracies may hinder your claim.

Safe Packaging Responsibility

It is the customer’s responsibility to securely package the product for transport. If the packaging is inadequate and results in damage, we will be unable to provide service and will return the item to you.

Payment Methods Accepted by PC Mart

We offer a variety of convenient payment options to enhance your shopping experience:

For Customers in the UAE:

• Cash on Delivery (COD)
• Online payments via Credit/Debit Card through PAYMOB
• Cash payments in-store (Sharjah only)
• Credit/Debit Card payments in-store
• Bank Wire Transfer
• Bank Cash Deposit
• PayPal

For International Customers:

• Online payments via Credit/Debit Card
• Bank Wire Transfer
• Money Exchange
• PayPal

Note: We do not accept cryptocurrency as a payment method.

Contact Us

For any inquiries or assistance, please reach out to us through the following channels:

• WhatsApp: +971 507017459
• Phone: +971 65 374 999

Our customer support team is here to help you with any product-related issues.

Thank you for choosing PC Mart! We look forward to serving you.

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