FAQs

 

Q1: What is a renewed laptop or desktop?

Ans: Renewed laptops or desktops are pre-owned devices that have been inspected, tested, and restored to fully functional condition by the seller or manufacturer. These laptops or desktops often undergo a thorough refurbishment process, which may include analyzing defective components, replacing faulty parts, and updating software to ensure they meet specific quality standards. 

Q2: What are the benefits of buying a renewed laptop or desktop?

Ans: There is a multitude of perks associated with investing in renewed laptops or desktops, including:

• Cost Savings: They are typically priced lower than new products.
• Environmental Impact: Purchasing renewed products helps reduce electronic waste.
• Access to Higher Specs: Buyers can often afford products with better specifications or features that might be out of reach if buying brand new gadgets.

Q3: Do renewed laptops or desktops come with a warranty?

Ans: Yes, all our renewed laptops come with a 1-year technical warranty that covers hardware defects and failures. Additionally, we offer a 15-day return policy on all our products, allowing you to shop with confidence. Please read our warranty policies as well.

Q4: Are renewed laptops or desktops eligible for returns?

Ans: Yes, PC Mart offers a return policy for renewed laptops which can be returned within our specified return window. Please refer to our return and refund policy for more details on eligibility and procedures.

Q5: Can I upgrade the RAM or SSD in a renewed laptop or desktop?

Ans: In many models, upgrades to the RAM or SSD are possible, and we can assist with those upgrades upon request. However, some laptops come with built-in RAM or SSDs that cannot be upgraded. Please check the specific model's details, or reach out to our team for more information on upgradability options.

Q6: What if I experience issues with my renewed laptop or desktop?

Ans: If you encounter any problems with your renewed laptop, please contact our customer support team at our WhatsApp:+971 50 701 7459. We will assist you with troubleshooting and guide you through the warranty claims process if necessary.

Q7: How long does shipping take for renewed laptops or desktops?

Ans: We typically dispatch your renewed laptop within 1 day of receiving the order. Delivery usually takes 1-2 days after dispatch, depending on your location. However, please note that delivery times may be affected by unforeseen circumstances. We’ll keep you updated with tracking information to ensure you know when to expect your order.

Q8: Can I choose a specific keyboard layout for my renewed laptop?
Ans: While we don’t offer custom laser printing for keyboards, we can provide keyboard stickers in Arabic and English for your renewed laptop. Please let us know your preference at the time of purchase.

Q9: What payment methods do you accept?

Ans: We offer a variety of payment options for your convenience, including Cash on Delivery (COD), safe online payments via credit or debit card, and bank transfers. Choose the method that suits you best during checkout.

Q10: Is shipping free?
Ans: Yes, shipping is free across the UAE. Enjoy fast and convenient delivery with no extra cost when you shop with us.

Q11: Is international shipping available?
Ans: No, currently we do not offer international shipping. Our delivery services are limited to the UAE at this time.

Q12: Do the laptops come with an operating system installed?

Ans: Yes, all of our renewed laptops come with an operating system pre-installed, typically Windows. Please check the product details for the specific version of the OS while making a purchase.