Q1: What is a renewed laptop or desktop?

Ans: Renewed laptops or desktops are pre-owned devices that have been inspected, tested, and restored to fully functional condition by the seller or manufacturer. These laptops or desktops often undergo a thorough refurbishment process, which may include analyzing defective components, replacing faulty parts, and updating software to ensure they meet specific quality standards. 

Q2: What are the benefits of buying a renewed laptop or desktop?

Ans: There is a multitude of perks associated with investing in renewed laptops or desktops, including:

• Cost Savings: They are typically priced lower than new products.
• Environmental Impact: Purchasing renewed products helps reduce electronic waste.
• Access to Higher Specs: Buyers can often afford products with better specifications or features that might be out of reach if buying brand new gadgets.

Q3: Do renewed laptops or desktops come with a warranty?

Ans: Yes, all our renewed laptops come with a 1-year technical warranty that covers hardware defects and failures. Additionally, we offer a 15-day return policy on all our products, allowing you to shop with confidence. Please read our warranty policies as well.

Q4: Are renewed laptops or desktops eligible for returns?

Ans: Yes, PC Mart offers a return policy for renewed laptops which can be returned within our specified return window. Please refer to our return and refund policy for more details on eligibility and procedures.

Q5: Can I upgrade the RAM or SSD in a renewed laptop or desktop?

Ans: In many models, upgrades to the RAM or SSD are possible, and we can assist with those upgrades upon request. However, some laptops come with built-in RAM or SSDs that cannot be upgraded. Please check the specific model's details, or reach out to our team for more information on upgradability options.

Q6: What if I experience issues with my renewed laptop or desktop?

Ans: If you encounter any problems with your renewed laptop, please contact our customer support team at our WhatsApp:+971 50 701 7459. We will assist you with troubleshooting and guide you through the warranty claims process if necessary.

Q7: How long does shipping take for renewed laptops or desktops?

Ans: We typically dispatch your renewed laptop within 1 day of receiving the order. Delivery usually takes 1-2 days after dispatch, depending on your location. However, please note that delivery times may be affected by unforeseen circumstances. We’ll keep you updated with tracking information to ensure you know when to expect your order.

Q8: Can I choose a specific keyboard layout for my renewed laptop?
Ans: While we don’t offer custom laser printing for keyboards, we can provide keyboard stickers in Arabic and English for your renewed laptop. Please let us know your preference at the time of purchase.

Q9: What payment methods do you accept?

Ans: We offer a variety of payment options for your convenience, including Cash on Delivery (COD), safe online payments via credit or debit card, and bank transfers. Choose the method that suits you best during checkout.

Q10: Is shipping free?
Ans: Yes, shipping is free across the UAE. Enjoy fast and convenient delivery with no extra cost when you shop with us.

Q11: Is international shipping available?
Ans: No, currently we do not offer international shipping. Our delivery services are limited to the UAE at this time.

Q12: Do the laptops come with an operating system installed?

Ans: Yes, all of our renewed laptops come with an operating system pre-installed, typically Windows. Please check the product details for the specific version of the OS while making a purchase.

Welcome to PC Mart! Our warranty and repair policy takes effect as soon as you receive your product. We are committed to delivering exceptional value by ensuring your satisfaction with our offerings, including coverage for design flaws, materials, and workmanship.

Warranty Information

Upon purchasing a product, you’ll find detailed warranty information available in your account. All orders are eligible for our repair services. For specifics, please refer to our Repair Policy.

• Return Policy: Enjoy a 15-day return window.
• Technical Warranty: We provide a 1-year technical warranty on all products, applicable only if the item is in the UAE or can be returned to the UAE during the warranty period. Unfortunately, warranty services are not available for products outside the UAE. Our dedicated team will promptly assist you if you encounter any issues.

Delivery Charges and Data Backup

We offer free pickup for laptops located within the UAE. If your product is under warranty, PC Mart will cover all delivery charges associated with repairs. To ensure your data remains safe, we highly recommend backing up all information before sending in your device. Please note that during our repair procedures, we will format all data and conduct thorough scans as a precaution.

Repair Process

Our standard repair procedure typically takes one to two business days, not including pickup and delivery time. If your product is under warranty, you won’t incur any repair costs, and the warranty period will be extended. Our technical warranty covers repairs, replacements, and software support for your peace of mind. Remember, all products come with a one-year tech warranty, and you have 15 days to initiate returns.

Warranty Voiding Conditions

Please be aware that your warranty may be voided under the following circumstances:

• Customer misuse resulting in defects or damage
• Liquid spills on the product
• Unauthorized repairs
• Breaking the warranty seal
• Use of the product for cryptocurrency mining

To ensure your warranty claims are processed smoothly, please provide accurate information. Inaccuracies may hinder your claim.

Safe Packaging Responsibility

It is the customer’s responsibility to securely package the product for transport. If the packaging is inadequate and results in damage, we will be unable to provide service and will return the item to you.

Payment Methods Accepted by PC Mart

We offer a variety of convenient payment options to enhance your shopping experience:

For Customers in the UAE:

• Cash on Delivery (COD)
• Online payments via Credit/Debit Card through PAYMOB
• Cash payments in-store (Sharjah only)
• Credit/Debit Card payments in-store
• Bank Wire Transfer
• Bank Cash Deposit
• PayPal

For International Customers:

• Online payments via Credit/Debit Card
• Bank Wire Transfer
• Money Exchange
• PayPal

Note: We do not accept cryptocurrency as a payment method.

Contact Us

For any inquiries or assistance, please reach out to us through the following channels:

• WhatsApp: +971 507017459
• Phone: +971 65 374 999

Our customer support team is here to help you with any product-related issues.

Thank you for choosing PC Mart! We look forward to serving you.

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